Privacy Policy

Welcome to Salon Slot. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information to provide and improve our services:

2.1 Personal Information

• Account Information: Name, email address, phone number, password
• Profile Data: Date of birth, gender, profile photo, address
• Booking Data: Appointment history, service preferences, salon choices
• Payment Information: Transaction IDs, payment method, billing details

2.2 Automatically Collected Information

• IP address, browser type, device information
• Pages visited, time spent, clicks, and navigation patterns
• Location data (only with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Payment gateway confirmations (e.g., AmarPay)
• SMS verification services
• Social login providers (if you use them)

We use your information for the following purposes:

3.1 Providing Our Services

• Processing your bookings and appointments
• Connecting you with salons and beauty service providers
• Sending booking confirmations and reminders
• Processing payments securely

3.2 Communication

• Responding to your inquiries and support requests
• Sending important updates about your account or bookings
• Marketing communications (with your consent, opt-out anytime)
• Promotional offers and exclusive discounts

3.3 Improvement and Security

• Analyzing usage patterns to improve our platform
• Detecting, preventing, and addressing fraud or security issues
• Complying with legal obligations

We do not sell your personal information. We may share your information only in these cases:

4.1 With Salons and Service Providers

• When you make a booking, we share your name, contact number, and appointment details with the salon
• This is necessary to fulfill your booking

4.2 With Service Providers

• Payment processors (AmarPay, bKash, etc.)
• SMS and email service providers
• Cloud hosting and infrastructure providers
• Analytics and marketing partners

4.3 Legal Requirements

• When required by law, court order, or government request
• To protect our rights, property, or safety
• To investigate fraud or security issues

We take data security seriously and implement multiple layers of protection:

• Encryption: All data transmitted over HTTPS with SSL/TLS encryption
• Password Protection: Passwords are hashed using industry-standard algorithms
• Access Control: Strict internal access controls and authentication
• Regular Audits: Periodic security reviews and updates
• Monitoring: 24/7 monitoring for suspicious activities

We use cookies and similar tracking technologies to enhance your experience:

6.1 Types of Cookies We Use

• Essential Cookies: Required for login, booking, and security
• Performance Cookies: Analyze how you use our platform
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant ads

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw any consent you've given us

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Active Accounts: Data retained while your account is active
• Transaction Records: Retained for 5-7 years for accounting and legal compliance
• Deleted Accounts: Data removed within 90 days of account deletion (except legal requirements)
• Marketing Data: Removed upon opt-out or account deletion

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or platform notification
• Provide you the opportunity to review the changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We are committed to resolving your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.