Frequently Asked Questions
Find answers to common questions about bookings, payments, and more
Account & Profile
Go to your Profile → Change Password. Enter your current password and your new password. We recommend using a strong password with a mix of letters, numbers, and symbols.
Click the "Sign Up" button at the top right of the page. You can register using your email address or phone number. It takes less than a minute!
Go to Profile → Account Actions → Delete Account. Note that this action is permanent and will delete all your booking history and data.
Navigate to your Profile page from the sidebar. You can update your name, email, phone number, address, and profile photo at any time.
Booking & Appointments
Yes, you can add multiple services from the same salon to a single booking. This is perfect for grooming sessions where you want a haircut, beard trim, and facial all in one visit.
Yes! You can reschedule up to 2 hours before your appointment at no extra cost. Simply go to "My Bookings" in your account and click the Reschedule button.
Browse salons, select your preferred service, choose a date and time, and confirm your booking. You will receive a confirmation email and SMS shortly after.
You can book appointments up to 30 days in advance, depending on the salon's availability.
Most salons offer a 15-minute grace period. After that, your appointment may be shortened or cancelled. Please call the salon directly if you're running late.
For Salons
Yes. From your vendor dashboard settings, you can set your shop status to "Inactive" to temporarily stop accepting new bookings without losing your account.
Log in to your vendor dashboard to view, confirm, reschedule, and manage all bookings in real-time. You can also assign staff to specific bookings.
Visit the vendor registration page and provide your business details including trade license and owner NID. Our team will verify your account within 24-48 hours.
Commission rates vary based on your subscription plan and booking volume. Contact our partnership team for a customized quote.
Payments are settled to your registered bank account or mobile wallet every week (typically on Sundays) after deducting our commission.
General Questions
We love hearing from our users! Send your suggestions to feedback@salonslot.com. Your feedback shapes our product roadmap.
You can reach us via email at support@salonslot.com, by phone at +880 1700-000000 (10 AM - 8 PM, Sat-Thu), or through the contact form on our website.
After your appointment is completed, you will receive a notification to rate and review the salon. You can also go to "My Bookings" and click "Write Review".
We are currently available in Dhaka, Chittagong, and Sylhet, and we are expanding to more cities rapidly. Check our homepage for the latest city coverage.
Yes! The SalonSlot mobile app is available for both iOS and Android. Download it from the App Store or Google Play Store for the best experience.
Payments & Refunds
Currently, all bookings require online prepayment to secure your slot. This ensures both you and the salon are committed to the appointment.
Refunds are processed as follows: 1-2 business days for mobile wallets (bKash/Nagad/Rocket), 5-7 days for credit/debit cards, and 7-10 days for bank transfers.
Absolutely. We never store your card details. All payments are processed through PCI-DSS compliant gateways with bank-level 256-bit encryption.
In the rare event of a duplicate charge, please contact our support team immediately with your booking number. We will investigate and refund the duplicate amount within 24-48 hours.
We accept bKash, Nagad, Rocket, and credit/debit cards through our secure payment gateway AmarPay. All transactions are encrypted and PCI-DSS compliant.
Still Have Questions?
Our support team is here to help you. Get in touch and we'll respond within 24 hours.
Contact Support