Cancellation & Refund Policy

We understand that plans can change. This Cancellation & Refund Policy explains your options when you need to cancel or reschedule a booking made through Salon Slot.

The refund amount depends on how far in advance you cancel:

You can cancel your booking in multiple ways:

3.1 Through Your Account

1. Log in to your account
2. Go to "My Bookings"
3. Find the booking you want to cancel
4. Click "Cancel Booking" and confirm

3.2 Through Email

Send an email to support@salonslot.com with your booking number and cancellation reason.

3.3 Through Phone

Call our support team at +880 1700-000000 during business hours (10 AM - 8 PM, Saturday to Thursday).

Instead of cancelling, you can reschedule your appointment at no extra cost:

• Free rescheduling up to 2 hours before your appointment
• Choose a new date and time from available slots
• Subject to salon availability
• No additional fees for the first reschedule
• Subsequent reschedules may incur a 10% fee

How to Reschedule

1. Go to "My Bookings" in your account
2. Click "Reschedule" on the booking
3. Select a new date and time
4. Confirm the changes

5.1 Refund Eligibility

You are eligible for a full refund if:

• You cancel more than 2 hours before your appointment
• The salon cancels your appointment
• The salon fails to provide the booked service
• You were charged twice due to a system error

5.2 Refund Method

Refunds are issued using the original payment method:

• bKash/Nagad/Rocket: Refunded to the same mobile wallet
• Card Payment: Refunded to the same card
• Bank Transfer: Refunded to the same bank account

5.3 Partial Refunds

You may receive a partial refund if:

• You cancel within 1-2 hours of the appointment (50%)
• You reschedule more than once (minus 10% fee)
• Only part of a multi-service booking is cancelled

5.4 Non-Refundable Cases

Refunds will NOT be issued for:

• Cancellations made less than 1 hour before appointment
• No-shows
• Services already completed
• Customer dissatisfaction without valid grounds
• Personal emergencies (at salon's discretion)

A "no-show" is when you fail to arrive for your appointment without prior cancellation.

6.1 Consequences

• No refund for the missed appointment
• First no-show: Warning
• Second no-show: 30-day booking restriction
• Third no-show: Account suspension

6.2 Grace Period

We understand that sometimes you may be running late. Most salons offer a 15-minute grace period. However, after 15 minutes, the salon may:

• Cancel your appointment
• Shorten the service duration
• Charge additional fees

If the salon cancels your confirmed booking, you are entitled to:

• 100% refund of the amount paid
• Priority rebooking at your convenience
• Optional 10% discount on your next booking
• Compensation if the cancellation was within 2 hours of the appointment

Reasons a Salon May Cancel

• Staff unavailability due to emergency
• Technical or utility issues at the salon
• Overbooking or double-booking errors
• Force majeure events (natural disasters, strikes, etc.)

8.1 Medical Emergencies

In case of genuine medical emergencies, please contact us within 24 hours with supporting documentation (medical certificate). We will review and may offer a full refund at our discretion.

8.2 Force Majeure

Events beyond anyone's control (natural disasters, government restrictions, strikes, etc.) are handled case-by-case. We will work with both parties to find a fair solution.

8.3 Package Bookings

Package bookings (multiple services) have special refund rules:

• Cancel entire package: 100% refund (more than 2 hours before)
• Cancel part of package: Refund for cancelled services only
• Cancel after first service: Refund minus completed services value

Once your refund is approved, the money will be credited back as follows:

If you are not satisfied with a refund decision or experience any issue:

Step 1: Contact Support

Email support@salonslot.com with your booking number and issue details. We aim to respond within 24 hours.

Step 2: Escalate

If unsatisfied with the initial response, request escalation to a supervisor within 7 days.

Step 3: Final Review

Our management team will conduct a final review and provide a decision within 15 business days. This decision is final.